Governor orders ‘immediate’ hiring & retention of EDD staff
8:39 AM - February 27, 2014
State vows to fix unacceptable delays for workers seeking benefits
Addressing the crisis facing California’s unemployed– and
answering calls for action from frustrated Local 1000
members–the governor’s office has ordered the Employment
Development Department (EDD) to take serious steps towards
addressing a critical backlog of unemployment applications.
Saying the problems cannot wait for approval of a new state
budget in June, California Labor Secretary David Lanier ordered
the EDD to hire 280 new customer service employees immediately,
retain hundreds of additional interim staff, continue authorizing
overtime pay and implement improvements to its phone system.
Lanier also directed EDD management to hire programming staff to
fix the state’s botched $110-million computer system upgrade.
“This is a big step in the right direction. Our members are on
the front lines every day, hearing from the struggling
Californians whom this department has failed through a
combination of technical problems, outside contractors and
chronic understaffing,” said Local 1000 Vice President for
Bargaining Margarita Maldonado. “We are glad to see that the
governor has taken action to help our members better serve the
Californians who have been let down by these failures.”
“We must continue to pursue solutions that strengthen this vital
safety net for our most vulnerable communities,” Maldonado
added.
The flawed computer system and the expiration of federal funding
have forced out-of-work Californians to wait long periods to
receive benefits–with some people calling EDD 200 times without
getting through. Our members have seen firsthand the tragic
impact on people caused by inefficient computer and phone systems
that are a legacy of the Schwarzenegger administration.
“It is painful to see people forced to endure so much stress to
simply go through the process of seeking unemployment
benefits–people are waiting weeks or more for assistance,” said
Irene Livingston, an EDD steward from San Jose. “We’re all
committed to providing help that Californians can rely on,
especially those most in need, and it is gratifying to see that
our calls for a solution are being heard.”