Grievance filed over set-up/shutdown time at EDD offices
9:11 AM - February 1, 2011
Local 1000 has filed a grievance to stop the Employment
Development Department’s (EDD) mandate that employees work
outside their prescribed shifts without pay. Although “set-up and
shutdown time” is paid work time under our contract, EDD has
directed employees to work before and after their assigned start
and end times.
“We are working on the frontlines of California’s unemployment
crisis, and we know how much work there is to do,” said Jim
Hooben, a steward at an EDD call center in Sacramento. “But the
intense workload is no reason to violate our contract. We should
get compensated for the work that we do–all of it.”
“Our contract is clear on this point,” said Margarita Maldonado,
chair of Bargaining Unit 1. “If you start work at 8 a.m., you
can’t be expected to take calls at 8 a.m.–you need sufficient
time to log on to your computer and read the relevant messages.
And if you’re still on the phone after 5 p.m. dealing with a
customer or client issue–that’s paid overtime for the employee,
not free time for the state.”
Local 1000 contract language doesn’t become “null and void”
because EDD is implementing new technology in its call centers
and tax branch. Our contract says, “Time necessary to ’set-up’
and/or ’shutdown’ a state function shall be part of the
employee’s workday.” (Article 19.5)
Local 1000 has filed a grievance over this issue, and we need
examples from workers in call centers all over the state. If
you’re not being paid for set-up and shutdown time, contact your
worksite steward or call the Member Resource
Center at 866.471.SEIU (7348).