Meet and Confer over the Department of Motor Vehicles Implementation of Real ID
On June 6, 2018, the Department of Motor Vehicles (DMV) Heat Team met with management to continue to negotiate the impact of the implementation of Real ID. Discussions were productive and positive as the team brought up a variety of concerns about workload, staffing levels, improving the Real ID process and providing Californians a better experience at the DMV field offices.
Specific issues that the DMV Heat Team raised were:
- Certain DMV field offices are beginning to operate on Saturdays to cope with the demand for Real ID applications. The team wanted to make sure that any overtime is offered through the voluntary process first and equitably to all members.
- The team brought up issues of member safety. As lines have grown longer, the public is becoming more frustrated. Both sides acknowledged the seriousness of providing a safe work environment, the importance of local safety protocols and the need for effective security at these offices. The Heat Team and the department reviewed current incidents and statistics and the role of security guards at the field offices.
- Numerous issues have come up with the software and hardware systems that DMV rolled out with Real ID. Many of the systems have not been fully integrated and this has a real impact on workflows. The team identified numerous issues that are creating bottlenecks and delays, confusion for customers trying to schedule appointments online and in person and overall hiccups with the design and implementation of Real ID processes.
“We knew that the rollout of the Real ID was going to be complicated. Our members are the ones who do the work, we deal with customers and problem solve when things don’t go as planned” said Deleon Secrest, Heat Team member and Motor Vehicles Representative – San Pedro Field Office. “That’s why we listen to and represent our members’ interests– but our voice is heard because we are backed by a strong team,” continued Mr. Secrest.
The DMV Heat Team reserved the right to continue to meet and confer on issues related to the rollout of Real ID. Please reach out your Heat Team representative to report any issues or concerns with this process.
If you would like to stay in touch, receive updates or have concerns at your worksite, please contact the SEIU Local 1000 Member Resource Center (MRC) at 866.471.7348 (SEIU).