Call Center Work Group

Updates

Inoculation / Control Expectations

Inoculation / Control Expectations

The Call Center Work Group (CCWG) wants to make sure that members filing grievances understand that recognition as call center is a significant step forward but does not necessarily mean that CalHR will immediately grant a call center differential....

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Call Centers Grievance Supporting Documents

Call Centers Grievance Supporting Documents

Duty Statements Org Chart Training materials such as job aids, cheat sheets about calls, call scripts Screenshot or list of codes used (i.e. breaks, lunch, meetings) Quality assessment/review done with employees Emails sent to employee that...

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