Inoculation / Control Expectations
The Call Center Work Group (CCWG) wants to make sure that members filing grievances understand that recognition as call center is a significant step forward but does not necessarily mean that CalHR will immediately grant a call center differential. It is important that we be patient and manage expectations of the call center employees as we move through this process. This is a team effort between call center employees, job stewards and the CCWG. We need everyone to stay engaged during this long and multistage process.
It is extremely important that these grievances be filed to have the call centers recognized. This will allow us in the next bargaining session to use this progress to strengthen our bargaining position and rectify the inequalities in call center recognition and differentials statewide.