Oct 21, 2022 | Announcement, Call Center Work Group
Our current Master Agreement contains the new Article 21.4 to provide a mechanism for uniform recognition by the State for Call Centers at departments statewide. Local 1000 has formed a Call Center Work Group to help effectuate the provisions of Article 21.4....
Dec 11, 2020 | Announcement, Call Center Work Group
The Call Center Work Group (CCWG) wants to make sure that members filing grievances understand that recognition as call center is a significant step forward but does not necessarily mean that CalHR will immediately grant a call center differential. It is important...
Dec 11, 2020 | Announcement, Call Center Work Group
Duty Statements Org Chart Training materials such as job aids, cheat sheets about calls, call scripts Screenshot or list of codes used (i.e. breaks, lunch, meetings) Quality assessment/review done with employees Emails sent to employee that addresses work related to...
