As part of an ongoing process of enhancing the work of their
Contact Centers, EDD will be implementing the second phase – call
monitoring – beginning August 31st for employees working on
their VCC system in their Tax, Disability Insurance, and
Unemployment Insurance branches.
Our Union team met with EDD on this issue on August 19, 2021, to
lift up concerns about how this implementation may impact our
employees performing these duties and to get some additional
information about how this monitoring process will work.