Unit 4: Office and Allied Workers


Unit 4
Office & Allied Workers

Unit 4 includes program assistants, program/tax technicians, key data operators, word processing technicians, stock clerks and other classifications. This unit also represents toll collectors and DMV employees across the state.


FTB Notice of Updated Telework Policy and Update to Remote Work Plan- Phase 3
Meet and Confer Update

On Wednesday, June 15, 2022, our Union met with the Franchise Tax Board (FTB) to meet and confer on FTB’s notice to the updated Telework Policy as well as the most recent update to Phase 3 of the Return to Office Plan. Phase 3 of the Return to Office Plan is presently set to begin September 6, 2022, where FTB employees who are currently teleworking and in the office one (1) day a week will be required to be in the office a total of two (2) days a week. 


DMV Separation of Duties Meet and Confer Update
Thursday, June 9, 2022

On June 1, 2022, our Union team met with the Department of Motor Vehicles (DMV) again to continue our conversations about the required separation of duties for Driver Safety Hearing Officers related to a recent court order. This was our third meeting on this topic. The information that we received from the Department in this meeting was largely the same as we had learned in our prior meetings.


CDTFA Meet & Confer Update
CDTFA’s return to the office / telework policy

On April 15, 2022, SEIU Local 1000 and the California Department of Tax and Fee Administration (CDTFA) Labor Relations met regarding CDTFA’s return to the office / telework policy. From what we understand, CDTFA statewide started returning employees to the office on a 1 day per week basis for all employees permanently teleworking due to the COVID-19 emergency. This does not include those employees that were full-time teleworking prior to COVID-19. As well, we clarified that the field is considered “the office” for field staff.


FTB Meet & Confer Update
Telework Policy

opportunity to learn more about the Departments’ expectations of employees in terms of establishing their home work space and have a conversation regarding the Department’s requirement that employees who use sick or vacation leave on an office assigned day must alter their telework schedule and later “make up” the office workday.


DMV Meet & Confer Update
Separation of Duties for Driver Safety Hearing Officers at DMV

Our Union Team has held two meet and confer sessions with the Department of Motor Vehicles (DMV) regarding the court-ordered separation of duties for our Driver Safety Hearing officers handling DUI cases in the APS unit. Prior to the court order, our represented Hearing Officers would act as both advocates and triers of fact for these hearings. As a result of the court order, these employees will now be assigned to act as either an advocate or trier of fact as opposed to carrying out both duties.


CDPH Telework Meet and Confer
Update from April 15, 2022

On Friday, April 15, 2022, our Union met with the California Department of Public Health (CDPH) regarding the new Telework policy. CDPH stated they support telework department-wide and see telework as a retention and morale booster for CDPH. We had a productive meeting where we learned CDPH is working to address properly resourcing teleworking equipment and functions to ensure the best teleworking environment.

We learned the following: 


Meet & Confer with CA State Lottery on COVID-19 Safety Protocols

On Wednesday, January 26, 2022, our Union, led by Lottery Job Stewards, had a Meet and Confer with the California State Lottery (Lottery) to address issues with implementation and enforcement of the California State Lottery COVID-19 Safety Protocol. The job steward team is continuously and consistently holding Lottery accountable for health and safety violations related to COVID-19.  Considering Lottery field staff work with the public daily, holding Lottery accountable for mandates on COVID Testing and N95 Masks is a top priority.


DMV Formal Flex Cancellation

On Monday, December 20, 2021, SEIU Local 1000 met with the California Department of Motor Vehicles (DMV) regarding the discontinuation of the formal flex policy. We confirmed that DMV offers and supports four informal options (depending on operational need and coverage availability):


Addressing Inequities of Call Center Recognition Statewide

Our current Master Agreement contains the new Article 21.4 to provide a mechanism for uniform recognition by the State for Call Centers at departments statewide.  

Local 1000 has formed a Call Center Work Group to help effectuate the provisions of Article 21.4.


DMV ROD Suspension of Telework
Bargaining Unit 4

On Friday, October 29, 2021, our Union met with the Department of Motor Vehicles (DMV) to meet and confer regarding the Registration Operations Division’s (ROD) suspension of telework. The meeting focused on maintaining health and safety for all represented employees through the transition back to the office full time.

DMV is not prepared for the work of ROD to be done virtually, specifically in terms of information security. As in, DMV is not prepared to make hard copy work virtual work at this time. There is a possibility for this to change in the future.


SCIF Implementation of PAVE Software

The SEIU Local 1000 team had our first meeting with State Compensation Insurance Fund (SCIF) regarding the implementation of the PAVE software program that they intend to fully implement in the coming months, on Friday, October 22.  


Supervisor Duties Dumped on HFENs

Health Facilities Evaluator Nurses (HFENs) have been working non-stop to ensure that health facilities follow State and Federal laws to protect the public.  This has been an especially hard task given that the pandemic has made health facilities an area of great concern.  


EDD Call Monitoring Implementation Update

As part of an ongoing process of enhancing the work of their Contact Centers, EDD will be implementing the second phase – call monitoring – beginning August 31st for employees working on their VCC system in their Tax, Disability Insurance, and Unemployment Insurance branches.

Our Union team met with EDD on this issue on August 19, 2021, to lift up concerns about how this implementation may impact our employees performing these duties and to get some additional information about how this monitoring process will work.


FTB Notice of Update to Remote Work Plan
Phase 2 Meet and Confer

On Thursday, September 9, 2021, our Union met with the Franchise Tax Board (FTB) to meet and confer on FTB’s notice of Phase 2 of the Updated Remote Work Plan. Phase 2 is presently set to begin November 1, 2021, and will bring employees who are currently teleworking one hundred percent (100%) of the time into the office an equivalent of twenty percent (20%) of their time or equivalent to one day a week.


CalSTRS Meet and Confer
Notice of Contact Center Screen Recording for After Call Work

On Tuesday, August 17, 2021, our Union met with the California State Teachers’ Retirement Fund (CalSTRS) to meet and confer over a notice that CalSTRS will be implementing screen capture and recording for Contact Center After Call Work (ACW). We were able to have an open conversation with management about the purpose and intention of these changes. CalSTRS expressed that this change is moving to be in line with Contact Center Industry Standards.

Key takeaways:


Department of State Hospitals (DSH)
Meet & Confer update

On Wednesday, June 23, 2021, SEIU Local 1000 met with the Department of State Hospitals (DSH) to meet and discuss over the status and future of Health and Safety Committees at all five facilities, per Section 10.2 of the MOU. At this meeting, member leaders represented all the DSH facilities, except for Atascadero. Positive steps were taken and will continue in order to ensure success for Health and Safety Committees at each facility to appropriately address concerns collaboratively with management and all staff unions.