Unit 4: Office and Allied Workers

Overview

Unit 4
Office & Allied Workers

Unit 4 includes program assistants, program/tax technicians, key data operators, word processing technicians, stock clerks and other classifications. This unit also represents toll collectors and DMV employees across the state.

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Addressing Inequities of Call Center Recognition Statewide

Our current Master Agreement contains the new Article 21.4 to provide a mechanism for uniform recognition by the State for Call Centers at departments statewide.  

Local 1000 has formed a Call Center Work Group to help effectuate the provisions of Article 21.4.

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DMV ROD Suspension of Telework
Bargaining Unit 4

On Friday, October 29, 2021, our Union met with the Department of Motor Vehicles (DMV) to meet and confer regarding the Registration Operations Division’s (ROD) suspension of telework. The meeting focused on maintaining health and safety for all represented employees through the transition back to the office full time.

DMV is not prepared for the work of ROD to be done virtually, specifically in terms of information security. As in, DMV is not prepared to make hard copy work virtual work at this time. There is a possibility for this to change in the future.

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SCIF Implementation of PAVE Software
Update

The SEIU Local 1000 team had our first meeting with State Compensation Insurance Fund (SCIF) regarding the implementation of the PAVE software program that they intend to fully implement in the coming months, on Friday, October 22.  

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Supervisor Duties Dumped on HFENs

Health Facilities Evaluator Nurses (HFENs) have been working non-stop to ensure that health facilities follow State and Federal laws to protect the public.  This has been an especially hard task given that the pandemic has made health facilities an area of great concern.  

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EDD Call Monitoring Implementation Update

As part of an ongoing process of enhancing the work of their Contact Centers, EDD will be implementing the second phase – call monitoring – beginning August 31st for employees working on their VCC system in their Tax, Disability Insurance, and Unemployment Insurance branches.

Our Union team met with EDD on this issue on August 19, 2021, to lift up concerns about how this implementation may impact our employees performing these duties and to get some additional information about how this monitoring process will work.

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FTB Notice of Update to Remote Work Plan
Phase 2 Meet and Confer

On Thursday, September 9, 2021, our Union met with the Franchise Tax Board (FTB) to meet and confer on FTB’s notice of Phase 2 of the Updated Remote Work Plan. Phase 2 is presently set to begin November 1, 2021, and will bring employees who are currently teleworking one hundred percent (100%) of the time into the office an equivalent of twenty percent (20%) of their time or equivalent to one day a week.

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CalSTRS Meet and Confer
Notice of Contact Center Screen Recording for After Call Work

On Tuesday, August 17, 2021, our Union met with the California State Teachers’ Retirement Fund (CalSTRS) to meet and confer over a notice that CalSTRS will be implementing screen capture and recording for Contact Center After Call Work (ACW). We were able to have an open conversation with management about the purpose and intention of these changes. CalSTRS expressed that this change is moving to be in line with Contact Center Industry Standards.

Key takeaways:

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Department of State Hospitals (DSH)
Meet & Confer update

On Wednesday, June 23, 2021, SEIU Local 1000 met with the Department of State Hospitals (DSH) to meet and discuss over the status and future of Health and Safety Committees at all five facilities, per Section 10.2 of the MOU. At this meeting, member leaders represented all the DSH facilities, except for Atascadero. Positive steps were taken and will continue in order to ensure success for Health and Safety Committees at each facility to appropriately address concerns collaboratively with management and all staff unions.

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Update: State Fund JLMC

On March 29, 2021, our Union met with the State Compensation Insurance Fund (State Fund) management team. The JLMC resumed meeting to discuss the recent member-only work-life balance survey many of you participated in.

The survey results were generally positive, but members did respond with concerns about feeling overwhelmed at times and the challenges of maintaining a healthy work-life balance.

Some of the major details from the JLMC discussion include:

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Bargaining Unit 4 Upward Mobility Task Force

The Bargaining Unit 4 Upward Mobility Task Force met again on May 7, 2021, to continue the conversations and the work of reviewing the upward mobility program and process and writing recommendations for best practices. This Task Force is a joint partnership between SEIU Local 1000 and the California Department of Human Resources (CalHR) and is a product of Article 5.13.4. of the Master Agreement between SEIU Local 1000 and the State of California (effective 1/1/2020 through 6/30/2023).

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EDD Workforce Service Branch Public Counter Reopening Meeting Update

Earlier this week, our Union team held our first discussion with EDD regarding their plan to reopen the public counters for customer appointments at many Workforce Services Branch (WSB) offices statewide. This meeting was an opportunity to address specific concerns that our members have brought up about returning to in-person service.

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Covered California (HBEX)
Meet and Confer Update

On Tuesday, April 27, 2021, our Union met with the California Health Benefit Exchange, also known as Covered California (HBEX), to meet and confer over the soon-to-be implemented “Workday,” a Human Capital Management System (HCM) intended to modernize human resources (HR) functions. This system will replace the department’s current paper-driven business processes with automation solutions and system functionality.

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Department of State Hospitals (DSH)
Meet & Confer update

On Tuesday, May 4, 2021, SEIU Local 1000 met with the Department of State Hospitals (DSH) to meet and confer over DSH’s application for a permanent exemption to the California Standards for Workplace Violence Prevention in Healthcare, which mandates guidelines for reporting to the Department of Industrial Relations, Division of Occupational Safety and Health (Cal/OSHA) regarding workplace violence incidences.

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California Health Benefit Exchange (HBEX) Meet & Confer Update
Update

On Tuesday, April 27, 2021, our Union met with the California Health Benefit Exchange, also known as Covered California (HBEX), to meet and confer over the soon-to-be implemented “Workday,” a Human Capital Management System (HCM) intended to modernize human resources (HR) functions. This system will replace the department’s current paper-driven business processes with automation solutions and system functionality.

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DMV Driver Safety Reopenings
Update

On Tuesday, April 13, 2021, our DMV H.E.A.T. team met with management to continue discussions over the reopening of the Driver Safety Branches to the public. This meeting was a follow-up to the initial meet and confer held on February 11, 2021. Much like the first meeting, our DMV H.E.A.T. team members centered their strategy on conversations with members from Driver Safety Branches across the state. Our team continued to pressure management to address all health and safety concerns for our members related to COVID-19.

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Caltrans District 4 Layoffs
Update as of April 20, 2021

Last week, we met with Caltrans and CalHR for the first time regarding the Caltrans District 4 Toll Collectors and Custodians Layoffs. We confirmed that all permanent employees impacted were given SROA status and that CalHR will be working with Caltrans to set up individual options meetings very soon.