Unit 4: Office and Allied Workers

Overview

Addressing Inequities of Call Center Recognition Statewide

Our current Master Agreement contains the new Article 21.4 to provide a mechanism for uniform recognition by the State for Call Centers at departments statewide.  

Local 1000 has formed a Call Center Work Group to help effectuate the provisions of Article 21.4.

Members of the Call Center Work Group are:  Cheryl Allen, Secretary of State; Eve Dickson, Franchise Tax Board; Irene Green, Employment Development Department; Tom Krieger, Department of Motor Vehicles; Thomas Perine, Department of Child Support Services; along with Susan Rodriguez and Karen Jefferies, Chairs of Bargaining Units 1 and 4, respectively.

Formerly, our Union had to bargain with the State for recognition of each Call Center individually.  This new contract language broadly defines the scope of Call Center work as the point of contact for an organizational unit that provides customer service.  A department may have more than one Call Center, each responsible for being a point of contact and providing customer service for specific business units in the organization.

Members who feel they work in such a unit which is not currently receiving recognition as a Call Center (not currently getting a pay differential for Call Center work) are asked to call the Member Resource Center (MRC) at 866.471.SEIU (7348).  When Members call the MRC, a referral will be made to a Union Representative who will help guide them through the process. 

Local 1000 looks forward to working with members to achieve full implementation of Article 21.4 and seeing Call Center staff properly recognized statewide.

For questions or concerns, please email us at unit1@seiu1000.org 

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Department of Motor Vehicles (DMV)
Temperature Screening

On September 15, 2020, our Union met with the Department of Motor Vehicles (DMV) to discuss the Field Office Temperature Screening Expansion implementation within DMV field offices throughout the state.

As part of the effort by the DMV to actively manage the spread and containment of COVID-19 in accordance with CDC and CDPH guidance, the Field Operations Division (FOD) will implement employee and customer focused screening protocols which will include a health questionnaire and temperature screening.

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Statewide CDCR CCHCS Health & Safety Grievance
SEIU Local 1000 filed a health and safety grievance on behalf of all members in CDCR/CCHCS due to the department’s violation of our contract.

On July 28, 2020 SEIU Local 1000 filed a health and safety grievance on behalf of all members in CDCR/CCHCS due to the department’s violation of our contract.

CDCR CCHCS violated our contract by requiring employees to work where an immediate and recognizable threat exists to their health and safety. The department also continues to expose our members to an unsafe work environment, resulting in COVID-19 outbreaks, by continuing to allow inmate movement and not fully enforcing all health and safety guidelines.

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Bilingual Differential Increase Implementation

For the first time in 42 years, we were able to increase the Bilingual Pay Differential to $200/month. This comes after 20 years of fighting for an increase including a joint task force and hundreds of members telling their story. We have been fighting for the implementation of