Unit 4: Office and Allied Workers

Overview

Addressing Inequities of Call Center Recognition Statewide

Our current Master Agreement contains the new Article 21.4 to provide a mechanism for uniform recognition by the State for Call Centers at departments statewide.  

Local 1000 has formed a Call Center Work Group to help effectuate the provisions of Article 21.4.

Members of the Call Center Work Group are:  Cheryl Allen, Secretary of State; Eve Dickson, Franchise Tax Board; Irene Green, Employment Development Department; Tom Krieger, Department of Motor Vehicles; Thomas Perine, Department of Child Support Services; along with Susan Rodriguez and Karen Jefferies, Chairs of Bargaining Units 1 and 4, respectively.

Formerly, our Union had to bargain with the State for recognition of each Call Center individually.  This new contract language broadly defines the scope of Call Center work as the point of contact for an organizational unit that provides customer service.  A department may have more than one Call Center, each responsible for being a point of contact and providing customer service for specific business units in the organization.

Members who feel they work in such a unit which is not currently receiving recognition as a Call Center (not currently getting a pay differential for Call Center work) are asked to call the Member Resource Center (MRC) at 866.471.SEIU (7348).  When Members call the MRC, a referral will be made to a Union Representative who will help guide them through the process. 

Local 1000 looks forward to working with members to achieve full implementation of Article 21.4 and seeing Call Center staff properly recognized statewide.

For questions or concerns, please email us at unit1@seiu1000.org 

Overview

Unit 4
Office & Allied Workers

Unit 4 includes program assistants, program/tax technicians, key data operators, word processing technicians, stock clerks and other classifications. This unit also represents toll collectors and DMV employees across the state.

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FTB Notice of Update to Remote Work Plan
Phase 2 Meet and Confer

On Thursday, September 9, 2021, our Union met with the Franchise Tax Board (FTB) to meet and confer on FTB’s notice of Phase 2 of the Updated Remote Work Plan. Phase 2 is presently set to begin November 1, 2021, and will bring employees who are currently teleworking one hundred percent (100%) of the time into the office an equivalent of twenty percent (20%) of their time or equivalent to one day a week.

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CalSTRS Meet and Confer
Notice of Contact Center Screen Recording for After Call Work

On Tuesday, August 17, 2021, our Union met with the California State Teachers’ Retirement Fund (CalSTRS) to meet and confer over a notice that CalSTRS will be implementing screen capture and recording for Contact Center After Call Work (ACW). We were able to have an open conversation with management about the purpose and intention of these changes. CalSTRS expressed that this change is moving to be in line with Contact Center Industry Standards.

Key takeaways:

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Department of State Hospitals (DSH)
Meet & Confer update

On Wednesday, June 23, 2021, SEIU Local 1000 met with the Department of State Hospitals (DSH) to meet and discuss over the status and future of Health and Safety Committees at all five facilities, per Section 10.2 of the MOU. At this meeting, member leaders represented all the DSH facilities, except for Atascadero. Positive steps were taken and will continue in order to ensure success for Health and Safety Committees at each facility to appropriately address concerns collaboratively with management and all staff unions.

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Update: State Fund JLMC

On March 29, 2021, our Union met with the State Compensation Insurance Fund (State Fund) management team. The JLMC resumed meeting to discuss the recent member-only work-life balance survey many of you participated in.

The survey results were generally positive, but members did respond with concerns about feeling overwhelmed at times and the challenges of maintaining a healthy work-life balance.

Some of the major details from the JLMC discussion include:

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Bargaining Unit 4 Upward Mobility Task Force

The Bargaining Unit 4 Upward Mobility Task Force met again on May 7, 2021, to continue the conversations and the work of reviewing the upward mobility program and process and writing recommendations for best practices. This Task Force is a joint partnership between SEIU Local 1000 and the California Department of Human Resources (CalHR) and is a product of Article 5.13.4. of the Master Agreement between SEIU Local 1000 and the State of California (effective 1/1/2020 through 6/30/2023).

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EDD Workforce Service Branch Public Counter Reopening Meeting Update

Earlier this week, our Union team held our first discussion with EDD regarding their plan to reopen the public counters for customer appointments at many Workforce Services Branch (WSB) offices statewide. This meeting was an opportunity to address specific concerns that our members have brought up about returning to in-person service.

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Covered California (HBEX)
Meet and Confer Update

On Tuesday, April 27, 2021, our Union met with the California Health Benefit Exchange, also known as Covered California (HBEX), to meet and confer over the soon-to-be implemented “Workday,” a Human Capital Management System (HCM) intended to modernize human resources (HR) functions. This system will replace the department’s current paper-driven business processes with automation solutions and system functionality.

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Department of State Hospitals (DSH)
Meet & Confer update

On Tuesday, May 4, 2021, SEIU Local 1000 met with the Department of State Hospitals (DSH) to meet and confer over DSH’s application for a permanent exemption to the California Standards for Workplace Violence Prevention in Healthcare, which mandates guidelines for reporting to the Department of Industrial Relations, Division of Occupational Safety and Health (Cal/OSHA) regarding workplace violence incidences.

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California Health Benefit Exchange (HBEX) Meet & Confer Update
Update

On Tuesday, April 27, 2021, our Union met with the California Health Benefit Exchange, also known as Covered California (HBEX), to meet and confer over the soon-to-be implemented “Workday,” a Human Capital Management System (HCM) intended to modernize human resources (HR) functions. This system will replace the department’s current paper-driven business processes with automation solutions and system functionality.

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DMV Driver Safety Reopenings
Update

On Tuesday, April 13, 2021, our DMV H.E.A.T. team met with management to continue discussions over the reopening of the Driver Safety Branches to the public. This meeting was a follow-up to the initial meet and confer held on February 11, 2021. Much like the first meeting, our DMV H.E.A.T. team members centered their strategy on conversations with members from Driver Safety Branches across the state. Our team continued to pressure management to address all health and safety concerns for our members related to COVID-19.

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Caltrans District 4 Layoffs
Update as of April 20, 2021

Last week, we met with Caltrans and CalHR for the first time regarding the Caltrans District 4 Toll Collectors and Custodians Layoffs. We confirmed that all permanent employees impacted were given SROA status and that CalHR will be working with Caltrans to set up individual options meetings very soon.

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CDCR CCHCS Entrance Screening Process
Update

On February 4, 2021, our Union met with the California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) to meet and confer over the implementation of the institutional entrance screening policy at each institution throughout the state.

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DMV Driver Safety re-open Meet and Confer
Update as of February 11, 2021

On Thursday, February 11, 2021, our DMV HEAT team held a Meet and Confer with management over the notice to re-open the Driver Safety Branch to the public as of February 16, 2021. DMV members strategized for this meeting based on conversations with many members from the Driver Safety branches across the state. Throughout this meeting, member leaders held management to task to ensure the health and safety of all SEIU Local 1000 members, as we continue to navigate the ongoing uncharted territory of the COVID-19 pandemic.

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Update on SCIF Performance Appraisal

On August 12, 2020, our Union met with the State Compensation Insurance Fund (State Fund) to continue discussing the planned update of the Performance Appraisal process within the department. State Fund plans to remove the three tier rating system of inconsistent, successful, and exceptional from annual performance appraisals and instead rely on a process where management regularly communicates performance expectations and concerns to employees throughout the year.

Some of the major details from the negotiations include:

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Department of Motor Vehicles (DMV)
Temperature Screening

On September 15, 2020, our Union met with the Department of Motor Vehicles (DMV) to discuss the Field Office Temperature Screening Expansion implementation within DMV field offices throughout the state.

As part of the effort by the DMV to actively manage the spread and containment of COVID-19 in accordance with CDC and CDPH guidance, the Field Operations Division (FOD) will implement employee and customer focused screening protocols which will include a health questionnaire and temperature screening.

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Statewide CDCR CCHCS Health & Safety Grievance
SEIU Local 1000 filed a health and safety grievance on behalf of all members in CDCR/CCHCS due to the department’s violation of our contract.

On July 28, 2020 SEIU Local 1000 filed a health and safety grievance on behalf of all members in CDCR/CCHCS due to the department’s violation of our contract.

CDCR CCHCS violated our contract by requiring employees to work where an immediate and recognizable threat exists to their health and safety. The department also continues to expose our members to an unsafe work environment, resulting in COVID-19 outbreaks, by continuing to allow inmate movement and not fully enforcing all health and safety guidelines.

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Bilingual Differential Increase Implementation

For the first time in 42 years, we were able to increase the Bilingual Pay Differential to $200/month. This comes after 20 years of fighting for an increase including a joint task force and hundreds of members telling their story. We have been fighting for the implementation of