Unit 4: Office and Allied Workers
Unit 4
Office & Allied Workers
Unit 4 includes program assistants, program/tax technicians, key data operators, word processing technicians, stock clerks and other classifications. This unit also represents toll collectors and DMV employees across the state.
SCIF Implementation of PAVE Software
Update
The SEIU Local 1000 team had our first meeting with State Compensation Insurance Fund (SCIF) regarding the implementation of the PAVE software program that they intend to fully implement in the coming months, on Friday, October 22.
Supervisor Duties Dumped on HFENs
Health Facilities Evaluator Nurses (HFENs) have been working non-stop to ensure that health facilities follow State and Federal laws to protect the public. This has been an especially hard task given that the pandemic has made health facilities an area of great concern.
DMV LOD Employee Expectations Memo
Bargaining Units 1 & Bargaining Units 4
On Monday, October 25, 2021, SEIU Local 1000 (the Union) met with the Department of Motor Vehicles (DMV) to meet and discuss over the Licensing Operations Division (LOD) Employee Expectations Memo, where DMV member-leaders ensured represented employees’ voices were heard.
EDD Call Monitoring Implementation Update
As part of an ongoing process of enhancing the work of their Contact Centers, EDD will be implementing the second phase – call monitoring – beginning August 31st for employees working on their VCC system in their Tax, Disability Insurance, and Unemployment Insurance branches.
Our Union team met with EDD on this issue on August 19, 2021, to lift up concerns about how this implementation may impact our employees performing these duties and to get some additional information about how this monitoring process will work.
FTB Notice of Update to Remote Work Plan
Phase 2 Meet and Confer
On Thursday, September 9, 2021, our Union met with the Franchise Tax Board (FTB) to meet and confer on FTB’s notice of Phase 2 of the Updated Remote Work Plan. Phase 2 is presently set to begin November 1, 2021, and will bring employees who are currently teleworking one hundred percent (100%) of the time into the office an equivalent of twenty percent (20%) of their time or equivalent to one day a week.
CalSTRS Meet and Confer
Notice of Contact Center Screen Recording for After Call Work
On Tuesday, August 17, 2021, our Union met with the California State Teachers’ Retirement Fund (CalSTRS) to meet and confer over a notice that CalSTRS will be implementing screen capture and recording for Contact Center After Call Work (ACW). We were able to have an open conversation with management about the purpose and intention of these changes. CalSTRS expressed that this change is moving to be in line with Contact Center Industry Standards.
Key takeaways:
Department of State Hospitals Health and Safety Committee Survey
Every DSH facility is entitled to have a Health and Safety Committee, according to our MOU (contract), Section 10.2. Because of this, members of our Union are working hard to ensure Health and Safety Committees exist and are successful at each facility.
Department of State Hospitals (DSH)
Meet & Confer update
On Wednesday, June 23, 2021, SEIU Local 1000 met with the Department of State Hospitals (DSH) to meet and discuss over the status and future of Health and Safety Committees at all five facilities, per Section 10.2 of the MOU. At this meeting, member leaders represented all the DSH facilities, except for Atascadero. Positive steps were taken and will continue in order to ensure success for Health and Safety Committees at each facility to appropriately address concerns collaboratively with management and all staff unions.
Update: State Fund JLMC
On March 29, 2021, our Union met with the State Compensation Insurance Fund (State Fund) management team. The JLMC resumed meeting to discuss the recent member-only work-life balance survey many of you participated in.
The survey results were generally positive, but members did respond with concerns about feeling overwhelmed at times and the challenges of maintaining a healthy work-life balance.
Some of the major details from the JLMC discussion include:
EDD Workforce Service Branch (WSB) Office Reopening for Appointments
Our Union team met again with the Employment Development Department (EDD) regarding the plan to reopen certain WSB offices up for in-person service by appointment.
Bargaining Unit 4 Upward Mobility Task Force
The Bargaining Unit 4 Upward Mobility Task Force met again on May 7, 2021, to continue the conversations and the work of reviewing the upward mobility program and process and writing recommendations for best practices. This Task Force is a joint partnership between SEIU Local 1000 and the California Department of Human Resources (CalHR) and is a product of Article 5.13.4. of the Master Agreement between SEIU Local 1000 and the State of California (effective 1/1/2020 through 6/30/2023).
EDD Workforce Service Branch Public Counter Reopening Meeting Update
Earlier this week, our Union team held our first discussion with EDD regarding their plan to reopen the public counters for customer appointments at many Workforce Services Branch (WSB) offices statewide. This meeting was an opportunity to address specific concerns that our members have brought up about returning to in-person service.
Covered California (HBEX)
Meet and Confer Update
On Tuesday, April 27, 2021, our Union met with the California Health Benefit Exchange, also known as Covered California (HBEX), to meet and confer over the soon-to-be implemented “Workday,” a Human Capital Management System (HCM) intended to modernize human resources (HR) functions. This system will replace the department’s current paper-driven business processes with automation solutions and system functionality.
Department of State Hospitals (DSH)
Meet & Confer update
On Tuesday, May 4, 2021, SEIU Local 1000 met with the Department of State Hospitals (DSH) to meet and confer over DSH’s application for a permanent exemption to the California Standards for Workplace Violence Prevention in Healthcare, which mandates guidelines for reporting to the Department of Industrial Relations, Division of Occupational Safety and Health (Cal/OSHA) regarding workplace violence incidences.
California Health Benefit Exchange (HBEX) Meet & Confer Update
Update
On Tuesday, April 27, 2021, our Union met with the California Health Benefit Exchange, also known as Covered California (HBEX), to meet and confer over the soon-to-be implemented “Workday,” a Human Capital Management System (HCM) intended to modernize human resources (HR) functions. This system will replace the department’s current paper-driven business processes with automation solutions and system functionality.
DMV Driver Safety Reopenings
Update
On Tuesday, April 13, 2021, our DMV H.E.A.T. team met with management to continue discussions over the reopening of the Driver Safety Branches to the public. This meeting was a follow-up to the initial meet and confer held on February 11, 2021. Much like the first meeting, our DMV H.E.A.T. team members centered their strategy on conversations with members from Driver Safety Branches across the state. Our team continued to pressure management to address all health and safety concerns for our members related to COVID-19.
Caltrans District 4 Layoffs
Update as of April 20, 2021
Last week, we met with Caltrans and CalHR for the first time regarding the Caltrans District 4 Toll Collectors and Custodians Layoffs. We confirmed that all permanent employees impacted were given SROA status and that CalHR will be working with Caltrans to set up individual options meetings very soon.
CDCR CCHCS Entrance Screening Process
Update
On February 4, 2021, our Union met with the California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) to meet and confer over the implementation of the institutional entrance screening policy at each institution throughout the state.
DMV Driver Safety re-open Meet and Confer
Update as of February 11, 2021
On Thursday, February 11, 2021, our DMV HEAT team held a Meet and Confer with management over the notice to re-open the Driver Safety Branch to the public as of February 16, 2021. DMV members strategized for this meeting based on conversations with many members from the Driver Safety branches across the state. Throughout this meeting, member leaders held management to task to ensure the health and safety of all SEIU Local 1000 members, as we continue to navigate the ongoing uncharted territory of the COVID-19 pandemic.
Update on SCIF Performance Appraisal
On August 12, 2020, our Union met with the State Compensation Insurance Fund (State Fund) to continue discussing the planned update of the Performance Appraisal process within the department. State Fund plans to remove the three tier rating system of inconsistent, successful, and exceptional from annual performance appraisals and instead rely on a process where management regularly communicates performance expectations and concerns to employees throughout the year.
Some of the major details from the negotiations include: